Why are Call Center Agents Getting Fat?
Ringo | On 22, Jul 2012
For one year, I worked in a call center industry. Then, I resigned and went back to another company for 3 months. One thing I noticed, every time I work in a call center, I gain weight. I even reached 61 kilos and have my cheeks bloated. When I quit, I lost kilos and able to sustain my normal weight.
My friends, brothers, and sisters who used to work for call center also claim this. When you look at the badges of my former workmates, you will notice that they are quite skinny during their startup.
Does working in a call center makes someone fat? Let me further explain…
The truth about this is that the work itself is fattening. Humans are not created to sit 8 hours per day and should have an active lifestyle.
The World Health Organization conducted a study to call center agents from different parts of the world and found out that there is a correlation between obesity and call center workplace. But, a very big revelation is that Filipino call center agents, who used to work at night have the biggest percentage of Body Mass Increase (BMI) among the call center workers throughout the world.
Local health officials stated some factors why Filipino call center agents are really gaining weight.
Filipinos are natural adrenaline-seekers. Admit it, the technical support jobs are everywhere due to Filipino are geeks, and it’s an adventure for us to answer questions related to technology. But, these journey is not always fun. The environment is also packed with the dreadful “STRESS”.
Being the shock absorber of the big companies with angry customers seeking answers why they are being charged with 10 cents, agents are really prone to too much stress. It is all over the place explaining that stress is a very big factor in gaining weight. People in the call center industries are piled up with this every day.
Stressed people will have their metabolism decreased, will crave for fattening foods like sweets and carbonated drinks, and much more which contribute to the sudden increase of weight.
The call center is a fast-phased environment and people working in this industry, usually, don’t have much time cooking their own food. Most of the agents loved fast foods because the serving of foods are fast, cheap and I agree, delicious. But, it’s quite fattening as well. Because they are cheap, the ingredients are not refined, high in fat, and loaded with sugar and salt.
Coffee is always free in the place. In order to stay awake, people in the call center can sip down lots of coffee.
Way back my call center years, I used to miss my dinner every day because I had to get enough sleep so I will have the energy to fulfill my job. I used to starve on my way to the office. So, I will just grab a chocolate bar, an energy drink, and many more fattening foods.
The graveyard shift is a very big factor. At night, the body will only use a percentage of its work force as it needed to rest. This includes the metabolism which is quite slow at night.
When we are awake at night, the brain will be confused and might send receptors that you needed to eat despite your body doesn’t need food. Light is an indication that the body should be awake, the strong light in the workplace, conflicts with the light outside, which can definitely confuse the brain.
Eat and sleep is the most common lifestyle of the Filipino call center agents. Eat, drink alcohol and sleep, is the lifestyle of the second most lifestyle of agents in the Philippines. A very few exercise and watch what they eat. That’s why agents gain weight.
Lifestyle is the biggest factor in gaining weight whatever your profession is.
I don’t have against call centers agents. In fact, I have a big respectto them because as they are the most fun, intelligent, and honest people. I am just stating a mere fact.
Despite all the factors I enumerated above, lifestyle is still the biggest one. Whatever industry you are in, it’s your choice whether or not to stay in a lousy lifestyle that can contribute to your total health. As far as I know, call center companies, like to where I previously worked, has free fitness benefits to their employees. However, only a few claim the freebies.
A big excuse for not exercising is the “lack of time”. But, is it really an excuse or just lazy enough? have lots of friends who were able to sustain their body and kept themselves in shape due to they exchanged drinking sessions into working out.
Obesity or gaining weight is a general topic, the call center is just the center of my article, because this is the industry where I came from.